About Us
Brocus Solutions is a trusted and experienced leader in the Business Process Outsourcing (BPO)services. We are dedicated to providing quality operational support to businesses across India and providing high-impact services with the highest attention to detail and great customer service. Brocus became certified in ISO – 9001:2015 for Quality Management System, ISO 27001:2022 Information Security Management System , GDPR General Data Protection Regulation- European Union Regulation , PCI DSS Payment Card Industry Data Security Standard . Since we were founded, our role has been to simplify and optimize non-core business functions so our clients can focus on strategic priorities. We take a "customer first" stance and develop our services from an end-user perspective, contributing to superior experience, increased satisfaction, and improved retention of our client's customers.
Our company has grown because we have consistently provided value-driven outcomes across many industries including telecommunications, finance, healthcare, retail, e-commerce, and technology. We align and embed our outsourcing services into our clients' business objectives, working to cut costs, provide efficiencies, and ultimately help our clients grow their business with less risk. At Brocus Solutions, we strive for consistent value-based delivery, whether it be managing complex customer service elements or elements of essential back-office functions. Our commitment is to provide measurable outcomes that can affect long-term business success.
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Our Values
Our core values ground everything that we do. They are who we are and what set the tone for our client interactions.
The values we hold most dearly are reliability — we are a partner that businesses can rely on to perform, regardless of the circumstances. Clients know we are reliable because we carry out our commitments and complete every work order, big or small, precisely and completely.
Of equal importance is transparency. We believe that honesty and availability in communication, and visible processes, create trust. Clients always know how we operate, from our pricing structures to our reporting. We have an operating model that allows our clients to have full confidence in our operations for them.
We also make it a priority to be efficient we always try to maximize our systems and workflows to deliver improvements in speed, accuracy, and resource utilization.
Finally, we do not subscribe to the idea of a "client" relationship we see client relationships as partnerships. We hope to grow with our clients, share in their successes, and provide them with services that continue to grow in service to their business needs.
Our Services
Brocus Solutions is your source for a full menu of BPO services spanning a wide variety of operational needs. Our services are provided to offer clients strategic and tactical support wherever organizations are looking to enhance customer experience and satisfaction, simplify their operations, and drive profitability.
Brocus Solutions provides call center services which consist of inbound and outbound services. Inbound services include responding to customer inquiries, technical support calls, product inquiries, order taking and acceptance, billing issues, complaints, and assisting customers. Outbound services include lead generation, appointment setting, telemarketing, customer feedback calls, and proactive support and service calls. Our call center service is delivered using trained professionals executing scripted careers and approved workflow scripts that align to the brand voice and customer expectations of each client alike.
We provide 24/7 customer support across all channels: voice, email, chat support and social media. Our customer support team is committed to delivering customer interactions with empathy, clarity and speed to achieve maximum customer retention and satisfaction.
For clients requiring a deeper level of technical engagement at a tier one or tier two level, our technical support capabilities involve everything from hardware and software troubleshooting to user onboarding, setup, diagnostics and remediation.
Brocus Solutions does more than provide solutions to customer-facing responsibilities. We manage crucial back office operations such as data entry, data verification, invoice processing, order management, content moderation, documentation and reporting. While important, these back office functions are often taken for granted by most clients. However, Brocus Solutions approaches all data functions with ample attention to detail, compliance and turnaround time.
Our Team
Brocus Solutions' success is determined by the quality, dedication, and knowledge of our people. We are proud to bring together a team of professionals whose expertise extends beyond BPO functions they also represent each client’s brand with thoughtfulness and professionalism. Every team member is recruited through an exhaustive screening process and undergoes a tailored induction training program specific to our clients and services. This equips them with the necessary technical know-how, interpersonal, and motivational skills to succeed.
Our employees are supported by experienced team leads, quality assurance specialists, and process managers who monitor performance through key metrics, provide constructive feedback, and drive continuous improvement. We show our commitment to employee growth by investing in regular training sessions, workshops, and certifications — keeping our teams current with industry best practices, emerging technologies, and evolving customer expectations.
Technology & Infrastructure
In a digital world, technology is a key component in providing high-quality BPO services. At Brocus Solutions, we employ sophisticated technology and infrastructure to provide reliable, scalable, and operationally excellent service. Our service delivery is supported by significant investments in cloud-based frameworks, management systems (CRM), ticketing tools, call monitoring systems, and real-time reporting dashboards.
We also have a strong focus on data security and regulatory compliance. We employ robust encryption policies, access controls, and audit trails to safeguard client and customer data. Our operations adhere to industry standards (e.g., ISO, GDPR where applicable) and follow a continuous cycle of cybersecurity risk management.
Most importantly, we have business continuity and disaster recovery plans in place to ensure uninterrupted service even under adverse conditions.